FAQS
Frequently Asked Questions
Do You Have Questions About Our Imaging and Health Screening Services?
How quickly will I get my results?
Most results are ready within 24-72hours. We will email you as soon as they are available. You can also log in to your secure portal here using the Patient ID and password on your payment receipt to view them at your convenience.
What are your payment options?
We offer a range of convenient payment methods for your procedure. You can pay via cash, bank transfer, or debit card (via our POS) . Payment is simply made before your service.
For HMO patients, we make the process easy by processing your approval on-site at our centre before your procedure.
Do I need a doctor's referral?
No referral needed! You’re welcome to schedule directly with us. For HMO patients, approval from your insurance provider is required and you can take care of that right here at our centre before your procedure.
Can I book appointments online?
Yes! You can book online through our website or call us directly. We offer flexible scheduling including same-day appointments when available.
Will a doctor explain my results to me?
Yes. Our in-house radiologists and laboratory technicians carefully review and interpret your results, and a detailed report is prepared based on their findings.
However, for a deeper understanding of what your results mean, including diagnosis, severity, how they relate to your symptoms, and next steps, we recommend consulting with your referring or primary care doctor. They have the full context of your medical history and can guide you on the best course of action.
What are your operating hours?
We’re open seven days a week for your convenience:
Weekdays: 8am – 8pm
Weekends & Public Holidays: 8am – 8pm